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Shipping & Returns

Portions Master offers a full manufacturer defect warranty, you may return PortionsMaster™ products, and we will refund eligible purchases. We undertake reimbursement for any product delivered to you that is faulty or is in a damaged condition. Please check the Terms & Conditions below to determine eligibility. 

Returnable Items: 

    • Returns to our distribution center must be postmarked no later than 21 days after the order is received. 
    • Where postage is not paid, no refund of postage shall be given. 
    • Items purchased at a store must be returned to a store. If these items are returned to our warehouse, they will be returned at the sender's expense. 
    • Original invoice must accompany returned item(s) in order for a refund to be processed. 
    • Online exchanges are not available at this time. 
    • Online refunds will be made to the credit card or PayPal account used in the original transaction. 
    • Returned items must be in their original state and deemed to have a manufacturer defect and be unused to be accepted for a refund. 

Non-Returnable Items: 

    • Due to the nature and hygienic standards of the items, returns are not accepted on Portions Master™ products that are used, and a manufacturer defect has not been identified. If these items are returned, they will be returned at the sender's expense.  
    • ALL SALES FINAL on non-warranty items. 

RETURNING ITEMS BY MAIL:

 For Returns:

PO BOX 18215
Fairfield, OH 45018