Shipping & Returns

When will my order ship?
We will process all orders Monday through Friday. Orders will not ship on weekends or holidays. Most orders will ship out the same or next day.  Please allow 1-2 business days for orders to ship. With our flat-rate shipping, most orders arrive 2-3 days after we ship them, but can take up to 5 or more business days in rare cases.  Please make sure you provide a correct shipping and email address on your order.

How do you ship to the military?
We use the U. S. Post Office for all APO and other military forwarding addresses. It is difficult to tell you how long it takes due to where you may be in the military. On average shipments take 5-7 business days to deliver.
 

What is Package Delivery Insurance?
For $2.99 your package delivery is guaranteed, no questions asked. $2.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.

When will my order ship?
We will process all orders Monday through Friday. Orders will not ship on weekends or holidays. Most orders will ship out the same or next day.  Please allow 1-2 business days for orders to ship. With our flat-rate shipping, most orders arrive 2-3 days after we ship them, but can take up to 5 or more business days in rare cases. 
Please make sure you provide a correct shipping and email address on our order.

How do you ship to the military?
We use the U. S. Post Office for all APO and other military forwarding addresses. It is difficult to tell you how long it takes due to where you may be in the military. On average shipments take 5-7 business days to deliver.

What is Package Delivery Insurance?
For $2.99 your package delivery is guaranteed, no questions asked. $2.99 covers your package 100%. If you package is ever lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.

New York State Shipments
In accordance with New York State law, some of our weight loss and muscle gain products are only permitted for purchase to persons over 18 years of age. By New York State law, we are required to ship any orders containing a weight loss product for delivery to an address in New York with a signature and ID verification. It is your responsibility to ensure that if you are having an order shipped to any address in New York that you will be available to sign for the package with photo ID. We are NOT able to refund or reship orders that are not claimed or signed for.

RETURN POLICY
Since we sell at discounted prices, we will not be able to accept returns on any opened merchandise. All unopened merchandise must be returned within 30 days of delivery for exchange or credit. Customers will be responsible for all shipping charges for returns. All returns are subject to a standard 20% restocking fee. Please email info@PortionsMaster.com or call 1-800-319-7102 before sending products back to us. Once we hear from you, we will note that you will be sending a return.  If the address provided is invalid, there will be a $10 intercept fee. Please be careful when entering your shipping address.

Mail returns to:
Portions Master Return Dept
4866 Duff Dr.
West Chester, Ohio 45246